Shipping policy

SHIPPING POLICY

At Dreamnox, we want getting your order to feel as effortless as the sleep it's designed to support.

Free UK Shipping
We offer free standard shipping on all UK orders — no minimum spend, no hidden charges.

Processing & Dispatch
Orders are processed and dispatched within 1–3 business days of payment. Our team operates Monday to Friday during standard business hours, excluding UK public holidays.

Delivery Times
UK Standard Shipping typically takes 5–7 business days from dispatch. Please note that delivery times are estimates and may occasionally be affected by factors outside our control, such as courier delays or busy periods.

Order Tracking
Once your order has been dispatched, you'll receive a notification with tracking information so you can follow your delivery every step of the way.

Change of Delivery Address
If you need to update your delivery address, please contact us as soon as possible at contact@dreamnox.com. We can make changes any time before your order has been dispatched.

Cancellations
If you'd like to cancel your order, please contact us before dispatch at contact@dreamnox.com. If your order has already been dispatched, please refer to our Refund Policy.

Damaged or Lost Parcels
If your parcel arrives damaged, please reject it from the courier if possible and contact us straight away. If it has already been delivered, get in touch and we'll make it right.

If your order appears to be lost in transit, please contact us and we'll investigate with the courier. We'll arrange a refund or replacement as soon as the courier has completed their investigation.

P.O. Box Addresses
We can ship to P.O. box addresses via postal services. Please note that courier delivery is not available to P.O. box addresses.

For any shipping queries, please contact us at contact@dreamnox.com — we're always happy to help.